Return & Refund Policy

We want you to love your ROJOrganics products. If we made a mistake or your item arrived damaged or defective, we sincerely apologize and will be happy to take care of it for you.

Reporting a Damaged or Defective Item

Please email info@rojorganics.com within 7 days of receiving your order, with your order number and photos of the damaged or defective product. Photos are required so we can assess the extent of the damage and determine the appropriate next steps. We will be happy to assist with a replacement or refund.

Whether a replacement is shipped or a refund is issued, as well as how partial damage (e.g., only one item in a multi-item order) is handled, will be determined on a case-by-case basis after we review the details and photos provided.

Returns and Exchanges

Because of the nature of our products, we are unable to accept returns or exchanges for items that have been opened or used, except in cases of damage or defect. All sales are otherwise final.

Refund Processing

Once your damaged or defective item report is approved, refunds will be issued to your original payment method within 10 business days.

Related Policies

This Return & Refund Policy should be read together with our Terms of Service and our Privacy Policy.

Questions

If you have any questions about this policy, please reach out to us at info@rojorganics.com.