Shipping Policy

River of Jordan Organics (ROJOrganics) luxury skin and body care products are packed and shipped from Indianapolis, Indiana.

Processing Time

Please allow us 7-10 business days after you place your order for processing and shipping, as our products are hand made fresh in small batches, with love and your skin in mind.

Weekends (Saturday & Sunday) and major US holidays are not considered business days.

Order Confirmation and Tracking

Once you submit your order, an email confirmation will be delivered to your inbox to confirm your order completion. When your hand-made order is headed your way, you will receive a second email with package tracking information. It's that easy!

Shipping Carriers and Transit Time

We currently ship within the United States via USPS and UPS. We do not currently offer international shipping.

Once your order leaves our hands, typical transit time is 3-5 business days, depending on the carrier and your location. Please note that transit times are estimates provided by our shipping carriers and are not guaranteed. Factors outside our control, including carrier volume, weather, and broader shipping or economic conditions, may occasionally extend delivery beyond this window.

Shipping Rates

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Order Changes and Cancellations

Because our products are handmade to order in small batches, we are unable to accommodate changes to an order once it has been placed. If you need to cancel your order, please email us at info@rojorganics.com within 24 hours of placing it. We cannot guarantee cancellation of orders requested after this window, as production may have already begun.

Shipping Address Accuracy

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If a package is returned to us due to an undeliverable or incorrect address, we will reach out to arrange reshipment, and additional shipping charges may apply.

Lost, Stolen, or Delayed Packages

Once a package is handed off to USPS or UPS, it is out of our control. If your tracking shows a delay, we recommend allowing a few extra business days, as carrier tracking is not always updated in real time.

If your package is confirmed lost or shows as delivered but you have not received it, please contact us at info@rojorganics.com within 7 days so we can help you file a claim with the carrier. We are not able to guarantee a replacement or refund for packages lost or stolen after delivery is confirmed by the carrier, but we're happy to work with you to resolve the issue where we can.

Related Policies

This Shipping Policy should be read together with our Terms of Service, our Privacy Policy, and our Return & Refund Policy.

Questions

If you have any questions about this policy, please reach out to us at info@rojorganics.com.